It certainly wasn’t business as usual in 2020. The global health crisis required our organization to alter operations almost overnight. Protecting the wellbeing of our staff and members was (and still is) a top priority. Closing our business was not an option, as the services we render are essential. So, to continue assisting our members, we quickly pivoted how we provide our services.
As the health crisis grew, our efforts shifted to the impact we could have on the financial wellbeing of our members, local businesses, and community organizations. From the onset of the virus, we suspended several fees to support members who experienced financial hardship. And we continued to make an impact throughout the year by offering loan payment deferrals, helping businesses access PPP funding, donating to community crowdfunding campaigns, and enacting many more initiatives.
But supporting our communities goes beyond financial impact. It’s impossible to address 2020 without recognizing the existence of racial inequality. It hurts to know that our black friends, neighbors, team members, and members live with fear, stress, and worry simply due to the color of their skin. Now more than ever, we need to demonstrate, not only by our words but by our daily actions and decisions, that we stand against racism and bias.
Thank you to our members, our team, and our community partners for your continued support. Together, we look forward to powering even more positive impacts in 2021.
David A. Snodgrass
PRESIDENT + CEO